Dishwasher Appliance Install Terms & Conditions

Appliance Removal
Our team will take your old appliance away to our local distribution centre when they deliver your new one. Removal must be done at the delivery location of your order. 
You agree that removed goods are deemed to have zero value and become our property. We may dispose of them as we see fit.

Rubbish Removal
Whether we are doing the install or you, we’ll unbox your Dishwasher & remove the packaging from your home. No need to find a home for that polystyrene! We’ll take care of it.

Installation
Installation services cover the setup of Built Under, Dish Drawers or Freestanding Dishwashers purchased from us.  We do not install integrated dishwashers. 

We'll disconnect the old dishwasher, install the new one and secure it in place with appropriate brackets and screws. We'll remove the rubbish, clean area and show you how to use your new Dishwasher.

The installation for Freestanding Dishwashers assumes that the job can be completed by a single technician within one & half (1.5) hour.

The installation for Built Under or Dish Drawer Dishwashers assumes that the job can be completed by a single technician within two (2) hours.

For installations requiring additional effort, such as second-level setups, tight staircases, or handling large/heavy products (including those on plinths), a two-person team must be pre-booked. Additional fees may apply.

Please note that Dishwashers require a hole in your cabinetry to accommodate the anti-flood hose protector. Heathcotes will drill this or enlarge the hole if required. 

This Installation Services Excludes;

  • Alterations to cabinetry, benchtops, or plumbing connections. 
  • Wiring adjustments or upgrades. If our technicians identify that the existing wiring does not meet safety or compliance standards, they will inform you. It is your responsibility to hire a qualified electrician to resolve these issues before the installation can proceed.

Customer Responsibilities

  • Inform our team at the time of booking if the installation involves challenging conditions, such as stairs or narrow access points. 
  • Pre-arrange any necessary electrical, cabinetry, or structural work to accommodate the appliance.
  • Cancellations or rescheduling requests must be made at least 24 hours in advance. Late cancellations may incur a fee.

By booking our installation services, you agree to these terms and conditions. Please contact us if you have any questions or require further clarification.

Delays caused by unforeseen circumstances, such as inadequate preparation or access issues, may result in rescheduling or additional charges.

Limitations of Liability

  • While our technicians take the utmost care during installations, we are not liable for pre-existing issues with wiring, cabinetry, or other structural elements.