Warranties and Extended Warranties
All our products are sold with a standard manufacturer's warranty. In most cases this is 12 months. Some products have up to a 6 year warranty. You can check the standard manufacturers warranty when viewing the individual product on our website.
BENEFITS OF THE PREMIUM CARE PRODUCT PROTECTION PLAN
Peace of mind: You are Covered for problems with the functionality or operation of Your Item, including Fair Wear and Tear, during the term of Your Premium Care Product Protection Plan.
Replacement for products under $400: During the period of Your Cover, if Your Item costs less than $400 and it suffers a Breakdown, We will replace it with a new product or provide a Store Card.
No Lemon Guarantee: During the period of Your Cover, if Your Item costs more than $400 and has been repaired three times under Your Premium Care Product Protection Plan, on the fourth time We will replace it with a new product or provide You with a Store Card.
Repair Time Guarantee: If We take longer than 21 days to repair Your Item, We will replace it with a new product or provide You with a Store Card.
Our 21 day guarantee commences from when the repairer has possession of Your Item and ceases the earlier of: The date the repairer sends to You or makes available to You Your Covered Item having completed repairs; and The date that is 21 days after the repairer received possession of Your Item.
Fair Wear and Tear: We Cover mechanical or electrical breakdown of Your Item even as a result of Fair Wear and Tear.
Free Assessment: We will not charge You for an assessment, even when no fault is found with Your Item.
Free Freight Costs: During the claims process, We will Cover any freight costs associated with the handling of Your Item.
Power Surge Protection: Your Item is Covered for a Breakdown caused by a power surge.
Overseas Protection: Portable Items such as Laptops, Tablets, Mobile Phones and Digital Cameras that can be used whilst travelling overseas are Covered when they suffer a Breakdown whilst overseas.
Small Business Cover: We provide Cover for laptops, desktops, tablets, printers and scanners used within a Small Business.
Additional Benefits: Additional food spoilage and laundry service benefits are available in the event of a valid claim for the relevant Covered Item, even when the Covered Item fails due to Fair Wear and Tear.
Transferability: Should You sell or gift Your Covered Item You can choose to transfer the Cover to the new owner of the Item.
The above benefits are all subject to the terms, conditions and exclusions.
If you experience any issues with your product the first step is to contact Heathcote Appliances on 07 839 5443 or email our web team