Tracking Your Order and Delivery Information

From our Warehouse Direct to your Door

Once you place your order our work begins. We endeavour to ship your product directly from our warehouse the day it is ordered. Our extensive delivery network means we can ship anywhere in the North & South Islands. We will ship directly to your home or business.

Freight Rates

The easiest way to calculate freight cost when viewing an item is to click the "Calculate Freight" link and then enter your postcode. If you are ordering multiple items, often there will be a freight saving - the total freight cost will be displayed at shopping cart time.

National Delivery Network

For smaller orders, we use CourierPost's network, for larger orders we use Fliway's Delivery Network. All orders must be signed for on delivery so we know that your purchase has been delivered successfully.

Track Your product

Once we dispatch your order you will be emailed with an invoice.

If your item has been shipped with Courier Post you will also be issued with a Track 'n' Trace number which allows you to track exactly where your order is.

If you have purchased a large item it will be shipped with Fliway transport. You will then be issued with connote number to track the order.

To track an order please see below under 'Tracking Your Order'.

Delivery Time Frames

Delivery Time Frames - Please allow 2-3 working days for your order to be dispatched from our warehouse. Once the order leaves our warehouse you will receive a dispatch email with tracking information. 

Delivery time frames vary depending on location in New Zealand. Please allow for extra time if you are in a rural address.

Please note that all orders placed on the weekend will be processed on Monday morning.

Bed Delivery Time Frames - Please allow 7-10 working days for your order to arrive. Rural areas please allow an extra day.

Bedroom Funiture Delivery Time Frames - Please allow 7-10 working days for your order to arrive. Rural areas please allow an extra day.

Contact Us:

If you have any questions regarding the delivery of your product please contact the Heathcote Appliances website team.website@heathcotes.co.nz

Tracking Your Order

Heathcotes partner with Courier Post & Fliway Transport to deliver your order direct to your door.

Non-Rural Deliveries -  Please allow 2-3 working days for your order to be dispatched from our warehouse. North Island city locations take approx 1-3 days (Please note this is only a guide). You can track your order once you have received a dispatch email.  

Rural Deliveries - Please allow 2-3 working days for your order to be dispatched from our warehouse. Please allow an extra few working days for delivery of your product. You can track your order once you have received a dispatch email.  

If you have any questions regarding the delivery of your product please contact the Heathcote Appliances website team website@heathcotes.co.nz