Tracking Your Order and Delivery Information
From our Warehouse Direct to your Door
IMPORTANT NOTE: Covid-19 Lockdown Delivery Times
If your product was classified as an essential item for your home or business, we will supply this as soon as possible.
Please keep in mind due to unprecedented demand and logistical difficulties, the normal time frames will not apply. We will advise shortly.
Non-essential items cannot be supplied until our stores re-open.
Heathcotes are committed to safeguarding the health, safety and wellbeing of our customers, employees and communities and will adhere to the Government’s guidelines when handling these items.
Once you place your order our work begins. We endeavour to ship your product directly from our warehouse the day it is ordered. Our extensive delivery network means we can ship anywhere in the North & South Islands. We will ship directly to your home or business.
The easiest way to calculate freight cost when viewing an item is to click the "Calculate Freight" link and then enter your postcode. If you are ordering multiple items, often there will be a freight saving - the total freight cost will be displayed at shopping cart time.
Small $6 Shipping Rate
This rate will apply to all small items - cellphones, headphones, small Bluetooth speakers, laptops etc.
If you order multiple items (<5) that fall into this category on one purchase, you will only be charged once for the total order. These orders will have a total of $6 freight.
If you order 5-10 products that fall into the Small $6 Shipping Category then you will be charged this rate twice.
If you order 11-15 products that fall into the Small $6 Shipping Category then you will be charged this rate three times.
If you are purchasing one small item combined a with a larger item that requires heavy freighting then this charge will be waived.
Large $6 Shipping Rate
This rate applies to all "larger" small appliances – coffee machines, receivers, vacuum cleaners, printers etc.
If you purchase these products you will be charged $6 freight per item. This will then be added to any other freight chargers your shopping cart may have.
There are no discounts for ordering multiple large $6 shipping items.
National Delivery Network
For smaller orders, we use CourierPost's network, for larger orders we use Fliway's Delivery Network. All orders must be signed for on delivery so we know that your purchase has been delivered successfully.
Track Your product
Once we dispatch your order you will be emailed with an invoice.
If your item has been shipped with Courier Post you will also be issued with a Track 'n' Trace number which allows you to track exactly where your order is.
If you have purchased a large item it will be shipped with Fliway transport. You will then be issued with connote number to track the order.
To track an order please see below under 'Tracking Your Order'.
Delivery Time Frames
Delivery Time Frames - Please allow 2-3 working days for your order to be dispatched from our warehouse. Once the order leaves our warehouse you will receive a dispatch email with tracking information.
Delivery time frames vary depending on location in New Zealand. Please allow for extra time if you are in a rural address.
Please note that all orders placed on the weekend will be processed on Monday morning.
Bed Delivery Time Frames - Please allow 7-10 working days for your order to arrive. Rural areas please allow an extra day.
Bedroom Funiture Delivery Time Frames - Please allow 7-10 working days for your order to arrive. Rural areas please allow an extra day.
If you have any questions regarding the delivery of your product please contact the Heathcote Appliances website email@example.com
Tracking Your Order
Heathcotes partner with Courier Post & Fliway Transport to deliver your order direct to your door.
Non-Rural Deliveries - Please allow 2-3 working days for your order to be dispatched from our warehouse. North Island city locations take approx 1-3 days (Please note this is only a guide). You can track your order once you have received a dispatch email.
Rural Deliveries - Please allow 2-3 working days for your order to be dispatched from our warehouse. Please allow an extra few working days for delivery of your product. You can track your order once you have received a dispatch email.
If you have any questions regarding the delivery of your product please contact the Heathcote Appliances website team firstname.lastname@example.org