Terms and Conditions

Welcome to the Heathcote Appliances website. This website www.heathcotes.co.nz is provided to supply information on our company and also the product we supply. Customers are also given the option to purchase appliances using our secure online payment. These terms of use are intended to explain our obligations as a service provider and your obligations as a customer. You agree to be bound by and comply with, these terms and conditions. Please read them carefully.

These terms were last updated on 2nd May 2024.

Company Information

Heathcote Appliances Limited is a registered company in New Zealand. The company postal address is PO BOX 1376 Hamilton and the Company physical head office is cnr Tristram & Thackeray streets Hamilton New Zealand. Heathcote Appliances can be contacted by phoning 07 839 5443.

Heathcote Appliances Mailer Terms and Conditions

This mailer must be ready subject to these terms and conditions;

Heathcote Appliances endeavour to ensure that advertised items are available for the life of the catalogue or until sold out. Some products advertised may not be displayed in all stores but subject to availability, a rain check can be issued holding the advertised price upon delivery. We accept no responsibility if goods are unavailable due to circumstances beyond our control. All sizes quoted in this catalogue should be quoted approximately only.

Savings are off our suggested retail prices. We reserve the right to correct print errors or misprints. Accessories are used for photographic purposes only and are not included in the pricing of products featured. Delivery and installation available (fees may apply) ask in store.

Prices quoted in catalogues are only valid from dates provided in each catalogue.

By redemption: all bonus and rebate offers unless otherwise stated is by redemption only, see in store for details. 12 Months Interest-Free is available on Q Card Flexi Payment Plans. Offer excludes Miele whiteware, Gaggenau, NEFF & Apple. Minimum purchase $499. Account Fees may apply. A $55 Establishment Fee for new Q Cardholders and a $35 Advance Fee for existing Q Cardholders will apply.

Minimum payments of 3% of the monthly closing balance or $10 (whichever is greater) are required throughout the interest-free period. Paying only the minimum monthly payments will not fully repay the loan before the end of the interest-free period. Q Mastercard Expired Promotional Rate or Q Card Standard Interest Rate of 28.99% p.a. applies to any outstanding balance at the end of the interest-free period. Q Card lending criteria, fees, terms and conditions apply.

Gem Visa: * Minimum purchase $250 - $1000 depending on the finance term. Minimum monthly payments are required. Normal credit and lending criteria and fees apply including a Gem Visa $55 establishment fee and annual fees ($55 Gem Visa (charged $27.50 half yearly) / $55 Gem CreditLine (charged $27.50 half yearly). Prevailing interest rate (currently Gem Visa 29.49% p.a./Gem CreditLine 29.95% p.a.) applies after any interest-free term ends. Paying only the minimum monthly repayment of 3% of the outstanding monthly balance or $20 (whichever is more), will not be sufficient to repay the purchase amount(s) within the promotional period. Amount payable will be shown on your monthly statement. Available on participating Gem Visa or Gem CreditLine credit cards only. New customers must apply and be approved for a Gem Visa credit card. Gem Visa / Gem CreditLine is provided by Latitude Financial Services Limited. Offer excludes Miele whiteware, Gaggenau, NEFF & iPhone. For cash advances, an interest rate of 29.95% p.a. and fees of $2 Gem Visa/$6 CreditLine applies. Further information on rates and fees can be found at gemfinance.co.nz.

Back to back install price is for travel within 30km of a Heathcote's store. All sites will require a site visit & further charges may occur for electrical connections &* longer pipe runs than standard 3 metres for back to back installation. Pricing is for a complete install not 2x visits – e.g new build pre-pipe. See in-store for more details. 

Heathcotes Bonus $50 Gift Card For Every $500 Spent!

TERMS & CONDITIONS: Selected Brands only. starts online 5.30pm Thursday 23rd instore Friday 24th May – Ends Sunday 26th May. Bonus $50 Heathcote Gift Card when you spend $500 cannot be used in conjunction with any other Heathcotes price guarantee or promotional offer. This Gift Card cannot be used against the original purchase. Offer does not apply to any Gift Card purchases, installation fees, photo prints product & services, extended warranties, laybys, delivery fees, iTunes cards, mobile phone top-up cards, Excludes commercial or trade sales. 
Gift Card offer only applies to specific brands within specific product categories. For example, Bonus $50 Heathcotes Gift Card for every $500 spent on Samsung only applies to Samsung TV & Audio Products, However the bonus gift card offer can be stacked, for example, Samsung TV can be purchased alongside a JBL soundbar to maximise the bonus Gift Card.

For Instore purchases of larger items: gift cards will be sent separately once delivery has been completed. 

For Online purchases: Electronic gift cards will be issued once your order has been dispatched.

24 Months Interest Free with First 12 Months No Payments

*24 Months Interest free with first 12 months no payments, On purchases $499 & over. Offer ends 28th May 2024, Lending criteria fees, T&C’s apply. $55 Establishment Fee applies to your first LTF transaction, $35 Advance Fee applies to subsequent LTF transactions.Q Mastercard or Q Card Standard Interest Rate (28.50% p.a.) applies at the end of LTF Interest Free Period. Read more HERE.

Heathcotes Clearance Terms & Conditions

Clearance pricing is while stocks last or until further notice. Stock that is on clearance or ex-display cannot be back-ordered. Some stock may be damaged, dented, or be missing a box.

Heathcotes VIP Club $10 off next purchase terms and conditions:

*$10 off your next purchase offer is for new subscribers only, one use only per account holder and cannot be used in conjunction with any other offer. Not available to previously subscribed customers. Offer is on full price items only. Minimum spend is $200. Offer does not apply to any Gift Card purchases, installation fees, photo prints product & services, extended warranties, laybys, delivery fees, iTunes cards, mobile phone top-up cards, bonus, free or half price items, Miele Whiteware, Dyson, NEFF, iPhone, Gaggenau and products on Clearance or Run Out. We will store all your product purchase warranty details, for any product safety recalls and insurance records. For online shopping please use the code at the checkout. For in-store purchases please show this email in-store on your phone or a printed version.

Heathcotes Online, Facebook & Instagram Competitions

  1. The promotion is run by Heathcote Appliances located at 84 Tristram Street, Hamilton 3204
  2. If you do not agree to these terms and conditions, you may not enter and you are not eligible to redeem the Prize.
  3. Entry is open to all people who reside in New Zealand, aged 18 and over and have a valid postal address. Employees and related agencies are not eligible to enter.
  4. To enter, comment on the eligible Facebook or Instagram post before the competition close time stated on the post.
  5. There will be one winner (unless otherwise stated) who will be notified by the comment section of the giveaway post. The prize may not be refunded or exchanged for cash. The prize will be couriered to the winner’s address unless otherwise arranged. If the winner does not respond within 14 days, Heathcotes reserves the right to draw another winner.
  6. Entrants agree that their name, photos and a description of their prize may be published on social media, within email marketing or on Heathcote’s website.
  7. Heathcote Appliances may vary these Terms and Conditions of Entry and may terminate, suspend, modify or cancel the promotion or the prizes at any time without notice.
  8. The Giveaway is in no way sponsored, endorsed or administered by, or associated with, Facebook and Instagram. Entrants release Facebook from any liability associated with the Giveaway or the Prize

We will match any advertised price - Terms and Conditions

1. The purchase must take place within 7 days of the lower price having been advertised

2. The product must be in stock at both Heathcote Appliances and the competitor's store at the time of the price check.

3. Product must be an exact match, including new-boxed product, make and model

4. "We will match any advertised price" excludes mobile phones & Apple products

5. "We will match any advertised price" does not apply to any commercial or insurance quotes

6. "We will match any advertised price" applies only to regular, in-stock product offered for sale to the public from an NZ local retail home appliance dealer – offer excludes limited quantity offers, manufacturers clearances, discontinued merchandise, stock liquidations, ex-demo models, trade offers, trade-in offers, parallel products, Auction Websites, private individuals, private discounts, trade accounts, purchases direct from any supplier or warehouse outlet.

7. Internet-only retailers, auction and clearance sites will be excluded

8. "We will match any advertised price" cannot be used with any other promotion or installation, delivery or rebate offer

9. "We will match any advertised price" does not include typographical errors, quantity discounts, membership program pricing or similar

10. To be eligible for our "We will match any advertised price", you must present either an advertisement or a quote card from an eligible competitor in order for us to fulfil the promise

11. Heathcote Appliances reserves the right to verify the evidence of the identical product sold at a lower price

12. "We will match any advertised price" may be terminated or amended at any time without notice and is subject to Heathcote Appliances usual terms and conditions of trade

13. "We will match any advertised price" applies where our competitor store's final price, inclusive of delivery, taxes, fees and charges, is lower than our price.

Purchasing from Heathcote Appliances Limited

Heathcote Appliances Limited gives customers convenient, easy and secure shopping. Products displayed on this site can be purchased online via a Mastercard and Visa transaction facility, Account2Account, Q Card/Q Mastercard and Heathcotes Gift Cards through a secure connection.

You may order products from this website site in accordance with these terms and conditions. An order placed through this Site is an offer by you to purchase the Product for the listed price (including the freight and any other charges) at the time the order is placed.

You agree to provide us with your up to date, accurate & complete details when submitting an order.

Each order placed for Products through the Site that is accepted results in a separate binding agreement between you and us for the supply of those Products. For each order accepted by us, we will supply the Products to you in accordance with these terms and conditions and provide you with an email confirmation of the order.

If your order is rejected, then we will endeavour to notify you at the time you place the order or within a reasonable time once the order is submitted.

We will charge you, and you agree to pay, the purchase price of each product that is ordered, the delivery fee for your order that we notify to you when you place your order ("Freight") and any other fees and charges set out in these terms and conditions.

If we do not have a particular Product ordered in stock, then we will use reasonable endeavours for 30 days to order the relevant Product. We will notify you of any anticipated delivery delays.

All fees and charges identified in these terms and conditions and all prices for the Products include GST where applicable.

The purchase price of each Product is shown on the product list on the Site at the time you place your order. Once ordered the price of your product will not change.

The purchase price of a Product on the Site may not be the same or correspond to the prices in any of our stores for the same product and we are not obliged to match any of our instore prices or notify you of price changes.

You may pay the fees and charges for an accepted order using the following payment methods:

  • Visa & MasterCard - You authorise us to debit the amount that is payable for an accepted order from your nominated credit card. The name that appears on your credit card statement will be "Heathcote Appliances Ltd".
  • Account2Account - You authorise us to debit the amount that is payable for an accepted order from your bank account. The name that appears on your credit card statement will be "Heathcote Appliances Ltd".
  • Q Card/Q Mastercard
  • GEM Visa
  • Afterpay
  • Heathcotes Gift Card

If we are unable to successfully process your credit card payment for your order that is accepted by us, then we may cancel your order. You must not pay, or attempt to pay, for Products through any fraudulent or unlawful means. If we believe a fraudulent or overseas credit card is being used we have the right to reject your order at our discretion.

Afterpay late fees, eligibility criteria and terms & conditions apply. Visit www.afterpay.com for full terms.

We will provide you with an order confirmation by email and also an email with an electronic invoice at the time your order gets dispatched which details the total fees and charges for your order, this email will also include your tracking details.

Heathcotes may accept or reject your offer in its absolute discretion. In particular, but without limitation, Heathcotes may reject Orders for commercial quantities of Goods. If you wish to order commercial quantities of goods please contact commercial@heathcotes.co.nz

Cancelling Orders / Product Returns / Errors

We may cancel any part of an order, at any time without any liability for that cancellation if the Products in that order are not available; or if there is an error in the price or the product description posted on the Site for the Product; or that we reasonably believe your order has been placed in breach of these terms and conditions. If we cancel your order we will endeavour to provide you with reasonable notice of that cancellation, and will not charge you for the cancelled order. Heathcote Appliances are under no obligation to complete a sale if pricing or other product information is displayed incorrectly and/or in error.

You must check any Product delivered to you to determine if it is damaged. If a Product is damaged on delivery, then you should refuse to take receipt of that Product and notify us through our Customer Service team. If you notice damage to a Product after delivery, you should notify us immediately. If so, you may return the product free of charge to us in accordance with this clause.

If, after purchase, you change your mind on your product selection please contact Heathcote Appliances during business hours. If we have not shipped your product then we will happily refund your purchase free of charge. If the items have been ordered in especially for your order a restocking fee will apply. If your product has been shipped we will arrange a return authorization on your behalf but you will be charged the cost of the original shipping plus the return shipping plus 10% handling costs. All returns must be sent back to the original store of purchase within 14 days. The product must be unopened and the packaging must still be in original condition. If you change your mind after using the product/opening the packaging we will not be able to refund your purchase.

All prices are in New Zealand dollars (NZ$) and include GST (15% sales tax).

Order confirmation and invoices are automatically delivered via email.


We aim for a fast delivery time frame anywhere in the country. However please see below for rough time frames.

Small items Delivery Time Frames - Please allow 5-10 working days. Rural areas please allow an extra day or two.

Large items Delivery Time Frames - Please allow 5-10 working days. Rural areas please allow an extra day or two.

Bed & Bedroom Furniture Delivery Time Frames - Please allow 15 - 20 working days. Rural areas please allow an extra day or two.

Please note the delivery fee covers delivery only - installation is not included.

You may obtain further information on this Site regarding our delivery timeframes and how we deliver certain Products. The Delivery Fee for your order depends on the type of Product you order (in particular, the size and weight of the Product(s) and also your location. Rural Delivery attracts an extra surcharge in some circumstances.

You agree to comply with certain delivery requirements specified in these terms and conditions and any other requirements that we notify you of when you place your order through the Site. We also recommend that you be present to accept the delivery of your order.

We may require the person accepting the delivery of your order to provide us with proof of that person's identity (including photographic identification) and, where relevant, age. If the order has been paid by credit card, then we may also ask you to show us the credit card for us to conduct our verification checks.

If there is no one or no appropriate person at the Delivery Address to receive the order or, if you are required to be present at the time of delivery and you are not present at that time, then we will not deliver the Products you have ordered. In this instance, we will endeavour to contact you or you may contact us to arrange for delivery at a different time, and we may charge you an additional delivery fee for that replacement delivery.

Risk and title to the Products pass to you on the date and time of delivery to the specified delivery address.


The information provided on this site is provided without any warranty or guarantee of any kind. All care is taken to ensure that the information provided is accurate and reliable, however, Heathcote Appliances Limited will not be liable for any loss or damages arising from either the use of this website or from information provided on this site.

The contents of the site contain links to third party websites that are not controlled by Heathcote Appliances Limited. The links are provided to inform site users however Heathcote Appliances Limited will not be responsible for the contents of those linked sites, or any loss or liability resulting from the use of information contained in those linked sites.

The contents of this site are the copyright of Heathcote Appliances Limited. The content of the site is not to be copied or distributed for any purpose. The content of the site is not to be replicated in any publication (in any form) without the consent of Heathcote Appliances Limited. The site contents may be printed for the users own personal use.

Heathcote Gift Card T&Cs

Physical Heathcote Gift Cards has no value until activated at the time of purchase. Gift Cards are to be issued by Heathcotes Limited. The GIft CArd can be used for the purchase of goods at any Heathcotes Store or on our online website. It may not be returned, redeemed for cash, or used as payment on any Heathcotes Q-card or GE card payment, fixed installment account, or change account. Any unused value on the Gift Card expires on the dedicated gift card expiry date issued. To use, simply present the Gift Card for full payment or part payment of goods at the time of purchase. The amount of any purchase will be deducted from the Gift Card, no charge will be given to the remaining Gift Card balance. Please protect this Gift Card and treat as cash - it cannot be released if lost or stolen.

Heathcote Gift Card Promotional T&Cs

These terms and conditions ("Terms") apply to the Heathcote Gift Card Promotions ("Promotions") offered by Heathcotes Limited ("Heathcotes") in conjunction with the purchase of eligible products. By participating in the Promotions, you agree to be bound by these Terms.The Promotions are open to individuals who purchase eligible products from Heathcotes Limited during the promotional period, as specified in the promotional materials. Customers participating in the Promotions will receive a Heathcote Gift Card upon full payment for and receipt of the purchased product. Physical Heathcote Gift Cards have no value until activated at the time of purchase.

This Policy May Be Updated From Time To Time

Heathcote Appliances Limited reserves the right to change this policy at any time and any amended policy will be posted on this website.


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