Returns Policy

If, after purchase, you change your mind on your product selection please email Heathcote Appliances during business hours or call 07 839 5443. If we have not processed your order then we will happily refund your purchase free of charge.

If the product is on Special Order & the order with our supplier has been purchased then we will be unable to refund your purchase free of charge. As the product is ordered in specially for you, a 10% handling cost will apply.

Please allow up to 5 working days for your refund to be processed and money back in your account.

If your product has been shipped, but is unopened and is still in its original condition, please get in touch via email regarding the return request. Cost of the original shipping and a 10% handling cost will apply if the product is returned.

The product must be unopened and the packaging must still be in its original condition.
If you change your mind after using the product or opening the packaging we will not be able to return or refund your purchase.

The products below are excluded from this guarantee, except where they are faulty.

  • Gift cards
  • SIM cards
  • Recharge cards & vouchers
  • Software & Video Games