Returns Policy

If, after purchase, you change your mind on your product selection please email Heathcote Appliances during business hours or call 07 839 5443. If we have not processed your order then we will happily refund your purchase free of charge.

Please allow up to 5 working days for your refund to be processed and money back in your account.

If your product has been shipped we will arrange a return authorisation on your behalf but you will be charged the cost of the original shipping, the return shipping, plus 10% handling costs.

The product must be unopened and the packaging must still be in its original condition.
If you change your mind after using the product/opening the packaging we will not be able to refund your purchase.

The products below are excluded from this guarantee, except where they are faulty.

  • Personal Care Items
  • Headphones
  • Gift cards
  • SIM cards
  • Recharge cards & vouchers
  • Unsealed printer cartridges
  • Software