Due To Increased Demand, Dispatch Times For Online Orders May Take a Little Bit Longer 
Please Be Aware Our Delivery Partners Are Under Pressure Across Their Network, Please Be Prepared For Delays.

Level 3, Step 2

From Wednesday 3rd November, our Hamilton City, Te Rapa & Te Awamutu stores will be reopening under Level 3 - Step 2 conditions. 

What you can expect while shopping in our stores in Alert Level 3 - Step 2:

  • All Heathcotes stores are displaying NZ COVID Tracer QR codes at store entrances to assist with contact tracing.  Paper sign-in registers will be available for those unable to use QR codes.

  • The Government has mandated that use of a face covering that covers your mouth and nose is required while in-store or waiting to enter if there is a queue. If you are exempt from the Government’s face mask requirements, please bring evidence of that exemption. Heathcotes reserves the right to refuse entry if these requirements are not met.

  • Hand Sanitiser Stations will be placed at the entry of our stores for your use

  • If you need help our staff are more than happy to help - please remember to keep 2m distance

Our online store is still operating as normal with contactless deliveries so if you can't make it into a store you can still get what you need

You can still phone our stores for collection if we have the product in stock

Level 2 - Morrinsville

Our Morrinsville store continues to trade at Level 2 meaning customers outside of the Level 3 Waikato boundry are able to visit this store.

What you can expect while shopping in our stores in Alert Level 2:

  • All Heathcotes stores are displaying NZ COVID Tracer QR codes at store entrances to assist with contact tracing.  Paper sign-in registers will be available for those unable to use QR codes.

  • The Government has mandated that use of a face covering that covers your mouth and nose is required while in-store or waiting to enter if there is a queue. If you are exempt from the Government’s face mask requirements, please bring evidence of that exemption. Heathcotes reserves the right to refuse entry if these requirements are not met.

  • Hand Sanitiser Stations will be placed at the entry of our stores for your use

  • If you need help our staff are more than happy to help - please remember to keep 2m distance

Level 3 - Auckland

Our Warehouse team are still delivering to Auckland. All deliveries are contactless and are drop off to your door only.

Service, Appliance Repair & Air Con

Our service and air con teams are fully equipped for all home installation and service visits.

Our staff have all the required PPE and will maintain their distance during their visit.

General Safety

We are committed to safeguarding the health, safety and wellbeing of our customers, employees and communities and encourage you to let us know if you have any questions or concerns.

Please use the Covid tracer app when you visit our stores. You will find the QR code posters at the entrance of all our stores. This will help keep yourselves and our Heathcotes team members safe and informed.

Please remember to wear a mask when entering our stores and use the QR codes to sign in

If you haven’t got the Tracer app installed you can download it here:

https://www.health.govt.nz/sites/default/files/images/our-work/diseases-conditions/covid19/app-store-logo-apple_0.png          https://www.health.govt.nz/sites/default/files/images/our-work/diseases-conditions/covid19/app-store-logo-google_0.png

 

Regards,

The Heathcotes Team.