Terms & Conditions: Before offer is made, trade-in iPhone will be inspected for blemishes, scratches or other forms of damage.

What to do before trading in your iPhone

Firstly - get in touch with us to confirm the model you are interested in is still available

If applicable, remove your personal information from your old device

  1. If you paired an Apple Watch with your iPhone, unpair your Apple Watch.
  2. Back up your device.
  3. If you purchased an AppleCare plan for your device, cancel your AppleCare plan.
  4. Sign out of iCloud and the iTunes & App Store. 
    • If you're using iOS 10.3 or later, tap Settings > [your name]. Scroll down and tap Sign Out. Enter your Apple ID password and tap Turn Off.
    • If you're using iOS 10.2 or earlier, tap Settings > iCloud > Sign Out. Tap Sign Out again, then tap Delete from My [device] and enter your Apple ID password. Then go to Settings > iTunes & App Store > Apple ID > Sign Out.
  5. If you're switching to a non-Apple phone, deregister iMessage.
  6. If you're trading in at a Heathcotes Store, stop here, do not erase your device and visit your nearest Apple Store to pick up your new device. After a Specialist has completed your trade-in, they'll work through the remaining steps with you in the store. If you're completing your trade-in online, continue to step 7.
  7. Go back to Settings and tap General > Transfer or Reset [device] > Erase All Content and Settings. If you turned on Find My [device], you may need to enter your Apple ID and password. If your device uses eSIM, choose the option to erase your device and the eSIM profile when asked.
  8. If asked for your device passcode or Restrictions passcode, enter it. Then tap Erase [device].
  9. Contact your carrier for help transferring service to a new owner. If you aren't using a SIM card with your device, you can contact them to get help transferring service to the new owner.
  10. Remove your old device from your list of trusted devices.

When you erase your iPhone or iPad, Find My [device] and Activation Lock will be turned off. 

See trade value below